Privacy policy and terms of use

We at AGS IT-partner are committed to protecting your personal data. The privacy policy and terms of use (hereinafter jointly referred to as the ”Terms”) apply to our websites and other digital services such as blogs, e-mail subscriptions and registration of information through forms (”digital channels”).

In the Terms, we provide you with information about our collection, processing and use of data. They also address your rights to access, change and delete personal information about you.

A. Privacy policy

Terminology

Here we define some important terms:

Personal data is any information that can be directly or indirectly linked to you as an individual. See the section ”What personal data we process” for information about what kind of personal data we process.

Anonymized information is information where we have removed all identifiable elements so that it is no longer possible to link the information to you as an individual.

Processing of personal data is any use of personal data, including collection, storage, modification, compilation, disclosure and deletion.

Our ”digital channels” include our websites and other digital services such as blogs, email subscriptions and registration of information through forms.

How do we collect personal data?

The information we collect about you depends on which of our digital channels you use, as well as what information you give us when purchasing, registering or in other contexts.

We collect personal data such as:

you provide to us, for example when you purchase or register for our services, subscribe to our newsletters and blogs, fill in a form or contact us.
is automatically registered when you use our digital channels

You are under no obligation to provide us with personal data, but if you choose not to, we may not be able to provide you with our services because, for example, we cannot invoice you for the services or send you the information you request.

What personal data do we process?

We may process personal data within the following categories:

Basic information, such as name, employer, job title and contact details.

Demographic information, such as date of birth and gender.

Information about the customer relationship, such as order information, payment information, marketing authorizations and contact with customer support.

Information generated in connection with the use of our digital channels, such as technical information about the device you use when you visit our digital channels (including date and time, type of PC/mobile phone, operating system and browser you use, IP addresses, screen size, etc.)

Information related to the identification and registration of a customer or user, such as information about the user’s identity and password.

Any other data stored on the basis of your consent. In that case, you will receive specific information about what information we store and what it is used for when we ask for your consent.

Our digital channels are not intended for, or aimed at, children under the age of 13. We do not knowingly store information about children under the age of 13. If you believe we have stored information about a child under the age of 13, please contact us in writing so that we can delete the information.

How we use your personal data

Objectives	Categories of personnel data	Legal basis (GDPR Article 6)
To provide or deliver services to you. For example, your personal data is processed in connection with the delivery of content when you request it, identification of customers, invoicing or payment follow-up, as well as error correction, customer service and complaint handling.	Basic information, demographic information, information about the customer relationship, information generated in connection with the use of our services and information related to the identification and registration of a customer or user.	Fulfillment of contract.
To improve and further develop our services and digital channels.	Basic information, demographic information, information about the customer relationship and information generated in connection with the use of our services and digital channels.	Our legitimate interest in innovating and improving our services, or your explicit consent.
For sales and marketing purposes. For example, your personal data is processed in connection with creating target groups for marketing, customizing and targeting marketing, sending newsletters, as well as market analysis and customer satisfaction surveys.	Basic information, demographic information, information about the customer relationship and information generated in connection with the use of our services and digital channels. We use anonymized data, where this is sufficient for the fulfillment of the purposes.	Our legitimate interest in personalized communication with our existing and potential customers, or your explicit consent.
To communicate with you in the channels of Facebook, Google and other digital players.	Basic information.	Our legitimate interest in being able to communicate with our existing and potential customers through various platforms.
To ensure good security in our digital channels and to prevent various types of misuse.	Information generated in connection with the use of our services and digital channels.	Our legitimate interest in ensuring the technical security and protection of our systems.
To fulfill our statutory obligations. For example, your personal data is processed in connection with accounting.	Basic information, demographic information, information about the customer relationship, information generated in connection with the use of our services.	Legal obligation, such as accounting and bookkeeping legislation.

We may also process your personal data for other purposes for which you have given us consent. In addition, we may process your personal data for other compatible purposes, for example in connection with bookkeeping, dispute resolution or transactions.

How long do we store your information

We will retain your personal data for as long as necessary to fulfill the purposes set out in the Terms, unless a longer retention period is required or permitted by applicable law.

Personal data is stored for as long as you have an active relationship with us or our digital channels, or until you ask us to delete stored information about you. We define a relationship with us or our digital channels as one or more of the following criteria being met; (i) being a customer or business associate of ours, (ii) having consented to receive marketing information from us, (iii) actively requested contact with us via social media, electronic messages or electronic forms, (iv) been active in our digital channels after you have given your consent. The relationship is defined as active if it has been exercised within the last 24 months.

Retention of anonymized data is not subject to such restrictions or requirements.

Who do we disclose your information to

We may share personal data with:

Data processors who work as suppliers for us and process your data on our behalf. Such subcontractors may not use the personal data for any purpose other than to provide the service agreed with us. We have entered into data processing agreements with our suppliers to ensure your privacy.
Other parties if you have given us your consent.

We can also share information:

In statutory cases, such as orders from the courts, the police or other public authorities.
In connection with a business transfer, e.g. e.g. as part of a merger, acquisition, sale of our assets or transfer of services to another company. In such cases, you will be notified by email and/or see a notice in our digital channels about any changes in ownership, use of your personal information and choices you may have regarding your personal information.

We may transfer your data to countries outside the EU/EEA (third countries), partly because some of our suppliers are located there. We ensure that information about you is secured in a responsible manner by entering into EU standard clauses with the recipients. You can read more about the EU standard clauses for the transfer of personal data to third countries here, or you can contact us for more information.

Third parties and social media

Our website may contain links to websites/apps belonging to third parties. Such third parties have their own policies governing their collection and disclosure of information. We recommend that you read their privacy statements to familiarize yourself with their practices.

Social media offer tools and links that we can include on our website. If you choose to use such tools or links, the social media may collect information from your visit to our website. We also have social media pages where we provide information about our products and interact with users. On such social media pages, we may receive anonymized information, such as statistics about our users’ age, gender and location. We may also receive information that you choose to share with us, such as chat, comments and likes.

Your use of social media sites is subject to their privacy statements and their policies. The privacy settings you have chosen on these sites will determine the extent to which your information is disclosed. We therefore recommend that you choose your privacy settings according to your own preferences.

As we have joint processing responsibility with the social media for data processed in connection with your use of social media tools or links on our website and for the aggregated insights we gain from your use of our social media pages, you can also contact us if you would like more information or if you wish to exercise your data protection rights. Please note, however, that we may not be able to answer all questions and that we may have to refer you to the social media for further information.

As the social media providers may be established anywhere in the world, the personal data may be transferred to countries around the world using the transfer bases described above in the section ”To whom do we disclose your personal data”.

Your privacy rights

You have a number of privacy rights. You can exercise these by using the contact information below to get in touch with us. Your rights include:

Information. Further information about how we process information about you

Access. A copy of the information we have about you.

Correction. Correct and supplement information about you.

Deletion. Request the deletion of data that we no longer have a basis for storing.

Restriction. Request that we restrict the use of your data.

Data portability. Request that your data be transferred to you or to another company in a structured, commonly used and machine-readable format.

Objection. Request to object to our use of your data. You can also object to being the subject of individual decisions of a judicial nature that are exclusively automated.

Please note that these rights are subject to limitations imposed by law. We will respond to your inquiry as soon as possible, and typically within one month at the latest. If you believe that we are processing personal data unlawfully, you have the right to complain to Datatilsynet. We hope that you will contact us first so that we can consider your objections and clarify any misunderstandings.

How we protect your information

Protecting your personal data is a high priority for us, and we work continuously to protect personal data and other confidential information. Security work encompasses physical, technical and administrative measures, including the protection of personnel, information, IT infrastructure, internal and public networks, as well as office buildings and technical facilities.

Our security work also means that we regularly carry out risk assessments and review various factors such as available technology, business needs and legal requirements. This is to ensure that we have adequate security measures in place at all times, so that we can, for example, prevent personal data from going astray.

Change in terms and conditions

As our business and tools evolve, we may need to update the Terms. You will be notified of any significant changes. You will always find the latest version of our privacy policy on our website.

How to contact us?

AGS IT-partner AS, org. No. 952 169 483, Falsensgate 9, 3187 Horten, is responsible for the processing of personal data in accordance with this privacy policy. For questions and inquiries regarding our processing of personal data, you can contact us at tel: 33 29 10 20, or you can contact our data protection officer at personvernombud@ags.no.

B. Terms of use

By using our digital channels, you accept these terms of use (the ”Terms of Use”).

Permitted use

You may only use content from our digital channels for non-commercial, personal purposes and/or to learn about the Market Partner’s products and services, and solely in accordance with the terms of use.

Prohibited use

By using our digital channels, you agree that you do not want to:

Use our digital channels in violation of these terms of use.
Copy, modify or imitate the work, deconstruct or disassemble the site, or otherwise attempt to discover the source code or allow a third party to do so.
Sell, assign, sublicense, distribute, commercially exploit, or otherwise transfer rights to or make available to any third party, any Content or Services in any way.
Use or launch an automated system, including, but not limited to: ”bots”, ”spiders” or ”offline readers” that utilize the Site in a manner that sends more requests to the server in a given period of time than would reasonably be expected to be produced by a human using a standard online browser.
Use our digital channels in a way that destroys, disables, overloads or degrades the channels or interferes with other parties’ use and enjoyment of the channels.
Mirror or include the channels fully or partially in any other channel.
Attempt to gain unauthorized access to our digital channels.
Access our digital channels in a way other than within the framework offered by Markedspartner for access to the channels.
Use our digital channels for a purpose or in a way that is prohibited under the terms and conditions.
Any unauthorized use of the Content or the Channels that may violate patent, copyright, trademark or other laws.

Copyrights and trademarks

Our digital channels are protected by applicable intellectual property and other laws, including laws on the protection of trademarks and copyright. Our digital channels, including all intellectual property in the channels, belong to and are the property of AGS IT Partner or its licensors (if any). AGS IT Partner holds all copyrights to the content. Unless specific permission is granted to use particular Content, the Content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, performed or distributed in any way, and you agree not to modify, rent, loan, sell, distribute, broadcast or create derivative works of the Content on the Site, in whole or in part, in any way. Market Partner’s logo and other marks used by Market Partner from time to time are trademarks and the property of AGS IT Partner.

Information and material you register and share with us

You warrant that you have the necessary rights to the material you register or share in our digital channels, and that you authorize us to use and publish this material. You warrant that you do not intend to deceive or provide misleading information and that the material you provide does not violate these terms of use.

Links to third-party websites

Links to or information about third-party websites are provided for your convenience only. If you use these links, you will leave our digital channels. Such links or information do not mean that AGS IT-partner contributes, recommends or sponsors third-party websites, or the information contained therein. AGS IT-partner is not responsible for the availability of such websites. AGS IT-partner is not responsible or liable for such websites or their content. If you use the links to external sites, you will leave our digital channels and be subject to the terms of use and privacy policy applicable to these sites. We recommend that you read the third parties’ terms of use and privacy statements.

Downloading files

AGS IT-partner cannot guarantee or warrant that the files available for download via our digital channels are free of viruses or other harmful computer code, files or programs.

Disclaimer/limitation of liability

AGS IT Partner and our service providers, licensors and suppliers make no representations or warranties about the suitability, reliability, availability, timeliness, security or accuracy of our digital channels or content. All information, software, products, services and graphical elements are provided ”as is”, without warranty of any kind.

To the extent possible under applicable law, AGS IT partners and their service providers, licensors or suppliers shall under no circumstances be held liable for any loss or damage in any form that may arise from or in connection with the use of our digital channels, irrespective of whether it is based on contract, tort, negligence, liability, and even if the AGS IT partner or any of the AGS IT partner’s partners have been informed of the possibility of damage.

Replacement

You understand and agree that you are personally responsible for your own conduct on our digital channels. You agree to indemnify, defend and hold harmless AGS IT Partner, its parent company, subsidiaries, affiliates, partners, licensors, employees, agents, and all third party information services from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential and indirect damages) and reasonable attorneys’ fees resulting from or arising out of the use, misuse or inability to use our Digital Channels or the Content, or any breach of these Terms.